Our experienced team works hard to deliver a consistently exceptional experience. We’re always looking for ways to improve processes to help ensure your business is managed effectively.
Email reminders
We offer open communication with you and your customers. By providing friendly email reminders regarding their ongoing financial obligations we endeavour to ensure any future relationship can be maintained.
Client portal
DebtNet™ is our information and communications portal which allows you to stay informed and in control 24/7. It has been designed to deliver improved process flows and enhanced reporting capabilities which enables you to manage your accounts in real time and load matters online.
Through DebtNet™ you can obtain an extensive range of specialised reports and view documentation received by Austral. Also you can view statements when you want and communicate with your debt recovery specialist.
Payment portal
The online payment portal allows your customers to manage their account 24 hours a day, 7 days a week.
Our payment portal allows your customer to self-service their overdue account to either pay their account in full or negotiate their own instalment arrangement.
Your customer has the flexibility to pay online and request contact when it’s convenient for them. Flexibility of this service is totally driven by our clients, the parameters are implemented and the customer then has the option to pay in full or select a suitable arrangement option that is easier for them and meets your needs also. All payments received can be directed immediately to our clients or we can receipt and forward at a frequency that suits.
Payment flexibility
Give your customers the ability to manage their budget and still clear their account.
Our payment portal gives your customer a range of convenient payment options and allows the flexibility to set up payment plans (subject to pre-approved parameters).
Customers can clear their commitment whilst managing their own budget, avoiding the need for any negative interaction and protecting your brand.