How you can contact us or make a complaint
If you would like more information about how we manage your personal information, wish to request access to or correction of your personal information, please contact us.
If you have a complaint, please contact us and we will make every effort to resolve your complaint or refer you to our independent dispute resolution processes.
You can contact our Customer Care Unit directly (quoting your policy and/or claim number):
Email: [email protected]
Phone: Tel: +612 9375 4484
Mail: TCC Customer Care Unit, GPO Box 5169, Sydney NSW 2001
Trade Credit Collections has adopted the General Insurance Code of Practice, which provides guidelines and timeframes for handling complaints.
If you are not satisfied with our handling of your complaint, you have a right to take your complaint directly to the Australian Financial Complaints Authority (AFCA).
Time limits may restrict your ability to make complaints to AFCA. Contact AFCA or consult the AFCA website for more details.
The details to lodge a complaint with AFCA are:
Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001